REFUND AND RETURNS POLICY

Thank you for purchasing products from HAVERFORD TRADING LLC. We aim to provide a clear and transparent after-sales policy. Please carefully read the following terms regarding refunds and returns before making a purchase.

1. Final Sale Policy

Unless the product has quality defects, the wrong item was received, or applicable law mandates otherwise, all product sales are considered “Final Sale.”

Return requests based on reasons other than quality—such as personal preference, a change of mind, or color/style preferences—may be processed in accordance with this policy, but the buyer is responsible for meeting the return conditions and covering any associated costs.

2. Returns Due to Quality Issues

Please contact us promptly if you receive an item with manufacturing defects or quality issues, or if the item received differs significantly from your order.

Once a quality issue is confirmed:

HAVERFORD TRADING LLC will cover the return shipping costs;
We will arrange for a refund or a replacement based on the specific circumstances;
The buyer will not be liable for reasonable return shipping costs arising from confirmed quality issues.

To help us verify the issue, please provide your order number along with clear photos or videos of the problem.

3. Returns Not Related to Quality

For returns unrelated to quality—such as a change of mind, purchasing the wrong style or color, or no longer needing the item:

The buyer is responsible for return shipping costs;
The item must meet our return conditions;
The buyer is responsible for shipping the item back securely to prevent damage or loss during transit.

We recommend that buyers use a shipping service with tracking capabilities and retain proof of shipment.

4. Damaged items or Items Unsuitable for Resale

To ensure product quality and a positive shopping experience for other customers:

We do not accept returns for items that have been used, worn, washed, damaged, or soiled, or for items that are no longer in their original saleable condition due to the buyer’s actions.

Returned items must be unused and, whenever possible, include the original packaging, tags, and accessories.

If, upon inspection, a returned item is found to have been used or is otherwise unsuitable for resale, we may reject the return request and ship the item back to the buyer.

5. Inspection of Returned Items

Upon receiving a return, we will inspect the item’s condition to verify compliance with this return policy. Only items that meet the return criteria are eligible for a refund.

We may refuse a refund if the returned item shows obvious signs of use, stains, damage, odors, missing accessories, or other conditions that prevent resale.

6. Refund Processing Time

Once we receive the returned item and confirm it meets the return criteria, we will process the refund within 3–5 business days.

The refund will be issued to the original payment method used when the order was placed.

Please note that after we process the refund, your bank, credit card company, or third-party payment provider may require additional processing time; the actual time it takes for funds to appear in your account depends on the relevant financial institution.

7. Refunds for Quality Issues

If the return is confirmed to be due to a product quality issue, we will provide a refund or another reasonable solution based on the specific circumstances.

For eligible returns due to quality issues, HAVERFORD TRADING LLC will cover reasonable return shipping costs.

8. Refunds for Non-Quality Issues

For eligible returns not related to quality issues:

The buyer is responsible for return shipping costs.

Once the item is received and inspected, we will process the refund in accordance with this policy.

9. Incorrect Items

If the item you receive differs significantly from your order, please contact us promptly.

If we confirm that a shipping error occurred, we will cover reasonable return shipping costs and arrange for the correct item to be shipped or issue a refund, depending on the situation.

10. Situations Not Eligible for Return

The following situations generally do not meet return requirements:

The item has been used;
The item shows obvious signs of wear or use;
The item has been washed;
The item has stains, odors, or damage caused by the user;
Packaging, tags, or accessories are significantly missing;
The item cannot be resold due to reasons attributable to the buyer;
Returns that are not due to quality issues and do not meet the criteria specified in this policy.

This policy does not limit the non-waivable statutory rights consumers enjoy under applicable laws.

11. How to Request a Return

To request a return or refund, please contact us.

Please include the following information in your email:

Order number;
Buyer’s name;
Name of the purchased item;
Reason for return;
Photos of the item or relevant supporting documentation (if applicable).

We will inform you of the next steps for the return based on the specific situation.

12. Contact Us

Phone: +9709649002
Email: sales@haverfordtrading.com
Address: 7901 E BELLEVIEW AVE APT 345, ENGLEWOOD, CO 80111

We recommend that you carefully read the product description and this Refund and Return Policy before making a purchase. If you have any questions regarding returns, refunds, or product quality, please contact our customer service team.