FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We primarily offer a variety of bags and related everyday products. Please refer to the specific product page for details regarding product information, dimensions, materials, colors, and other specifications.

2. Where do you ship to?

Currently, we only ship within the United States; we do not offer international shipping outside the U.S.

3. Which shipping carriers do you use?

Depending on the order location, package details, and specific shipping requirements, we may use:

USPS
UPS
FedEx

The specific carrier used may vary by order.

4. How long does it take to ship an order?

Orders typically require 1–3 business days for processing.

Once shipped, standard delivery usually takes an estimated 3–7 business days.

Therefore, the total time from placing an order to receiving the item is generally estimated at 4–10 business days. Actual delivery times may be affected by factors such as weather, holidays, and carrier operations.

5. Can I track my order?

Yes. Once your order has shipped, we will provide you with a tracking number.

You can use this tracking number to check the status of your package on the respective carrier’s official website.

6. Do you accept returns?

As a general rule, our products are sold on a “Final Sale” basis.

Returns, refunds, or exchanges are generally not accepted unless the product has a quality defect, the wrong item was received, or applicable law dictates otherwise.

7. What if there is a quality issue with the product?

If you receive an item with a manufacturing defect or a significant quality issue, please contact us promptly.

Once the quality issue is confirmed, we will provide a refund, a replacement, or another appropriate solution depending on the circumstances.

We will cover reasonable return shipping costs resulting from confirmed quality issues.

8. Can I return items for non-quality reasons?

Returns for non-quality reasons—such as a change of mind, dislike of the style, or incorrect color choice—are subject to our return policy.

If the return meets our criteria, the buyer is responsible for the return shipping costs.

9. Can I return used items?

No.

Items that have been used, worn, washed, soiled, or damaged—or are otherwise rendered unsuitable for resale due to the buyer’s actions—are not eligible for return. Returned items must be unused and, whenever possible, include the original packaging, tags, and all related accessories.

10. How long does a refund take?

Once we receive the returned item and confirm it meets the refund criteria, we typically process the refund within 3–5 business days.

The refund will be issued to the original payment method used for the purchase.

Banks or third-party payment providers may require additional time to process the transaction and credit the funds to your account.

11. Is payment secure?

Yes.

All transactions are processed through secure third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

We do not store full credit card numbers or CVV security codes on our own servers.

12. Will my personal information be sold?

No.

We do not sell your personal information.

We only share relevant information with logistics, payment, and other necessary service providers to the extent required to fulfill orders and provide essential services.

For details regarding the collection, use, protection, and retention of personal information, please refer to our Privacy Policy.

13. How long is my personal information retained?

We generally retain personal data related to orders and transactions for 7 years after order completion to comply with applicable legal, tax, accounting, dispute resolution, and other regulatory requirements.

Once the applicable retention period expires, we will delete, destroy, or anonymize the information in accordance with applicable laws.

14. What privacy rights do California residents have?

If you are a California resident, you may have the right to request access to, deletion of, or information regarding the personal data we collect, in accordance with the CCPA and related privacy laws.

We do not sell your personal information.

California residents may contact us to submit a privacy rights request.

15. What if I entered the wrong shipping address?

Please contact us as soon as possible after placing your order.

If the order has not yet shipped, we will do our best to update the address. However, if the order has already been handed over to the carrier, we cannot guarantee that the address can be changed or the package intercepted.

Any costs associated with returns, re-shipment, or other issues resulting from an incorrect or incomplete address provided by the buyer may be the buyer’s responsibility.

16. What if the package shows as delivered but I haven’t received it? Please first check your entryway, garage, mailbox, and other secure drop-off locations, and verify whether a family member or neighbor may have accepted the package on your behalf.

If you still cannot locate the package, please contact us, and we will do our best to assist you in tracking the shipment.

17. How can I contact customer service?

If you have any questions regarding products, orders, delivery, returns, or refunds, you can contact us via the following methods:

Phone: +9709649002
Email: sales@haverfordtrading.com
Address: 7901 E BELLEVIEW AVE APT 345, ENGLEWOOD, CO 80111

We are committed to providing you with prompt customer service.